AUGUST 7TH, 2009
By MATT GRUHN
Joe Cavarretta has sat through enough budget meetings to know that it can be tough to live up to numbers that were put to paper months prior. In today’s economy, “tough” can be an understatement of magnificent proportions. But Cavarretta has devised a method, along with fellow managers at Riva Motorsports, a seven-brand powersports dealer in Pompano Beach, Fla., that helps him and Riva’s three-location company unearth valuable information that aids the dealership in improving its business. Read more >>
JULY 17TH, 2009
By LIZ WALZ
Ever since I visited powersports dealership West Hills Honda last month, I’ve been thinking about how vital a company’s culture is to its success, especially in today’s economy. In a recent blog on HarvardBusiness.org, Peter Bregman described a company’s culture as “a complex system with a multitude of interrelated processes and mechanisms that keep it humming along.” “Performance reviews and training programs define the firm’s expectations,” he explained. “Financial reward systems reinforce them. Memos and communications highlight what’s important. And senior leadership actions — promotions for people who toe the line and a dead end career for those who don’t — emphasize the firm’s priorities.” At most businesses, the culture develops unconsciously, says Bergman. But at West Hills Honda, those elements were purposely crafted to create a customer focused environment that would set the business apart from its peers. Read more >>
MAY 19TH, 2009
By LIZ WALZ
I’ve never been to Seattle, but it’s pretty high up on my list of places to visit. My favorite cities are those where you can be in the thick of what makes them so appealing – the museums, restaurants, shops and marketplaces – and you can look up and see the evidence of the natural world, the water and the mountains, just beyond. But even more attractive is the city’s large and progressive boating business community. Just look at the Northwest Marine Trade Association’s (NMTA) Grow Boating Initiative and particularly its most recent promotion, unveiled yesterday. Read more >>