Comments on: Exceeding expectations one promise at a time http://insider.boatingindustry.com/2009/12/exceeding-expectations-one-promise-at-a-time/ Trusted Source. Proven Solutions. Real Results. Sun, 11 Dec 2011 10:07:23 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Joe Lewis http://insider.boatingindustry.com/2009/12/exceeding-expectations-one-promise-at-a-time/comment-page-1/#comment-1669 Joe Lewis Thu, 31 Dec 2009 13:21:43 +0000 http://insider.boatingindustry.com/?p=627#comment-1669 I'm not sure deliberately over estimating anything only to set the stage of bettering the experience is a good policy. I do believe striving to do better than promised is a good cultural policy for any business and one that truly leads to improving productivity and the customer experience. I’m not sure deliberately over estimating anything only to set the stage of bettering the experience is a good policy. I do believe striving to do better than promised is a good cultural policy for any business and one that truly leads to improving productivity and the customer experience.

]]> By: Michael http://insider.boatingindustry.com/2009/12/exceeding-expectations-one-promise-at-a-time/comment-page-1/#comment-1647 Michael Tue, 29 Dec 2009 17:01:10 +0000 http://insider.boatingindustry.com/?p=627#comment-1647 Right On Liz! We do similar things, were we add a day to the time we feel it should take to be ready for customer delivery. Works out well, based on our Customer Survey results. "Before the fact, opportunity. After the fact, just an excuse" Right On Liz! We do similar things, were we add a day to the time we feel it should take to be ready for customer delivery. Works out well, based on our Customer Survey results.

“Before the fact, opportunity. After the fact, just an excuse”

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